If you are not fully satisfied with our product or are experiencing technical difficulties then contact us immediately and we will issue a full refund to your purchase.

To contact VPN·user please use our online contact form.

VPN·user is the sole owner of the information collected on this site. We will not sell, rent, trade or lease this information to others in ways different from what is disclosed in this statement. We will only share information with third-party agents who provide services for our internal business operations. These agents must comply with our privacy policies and cannot use your personal data for any other purpose.

When you place an order, email technical support, download software or respond to our promotional campaigns we will gather certain personal information from you to respond to your request. For example, we will collect information such as your credit card number, contact information, billing and shipping address and use it to complete your order. If we have trouble processing an order, this contact information is used to get in touch with you.

For your protection, all information on the order sheet, including credit card holder's name, number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholder's permission. Your billing information is in no way correlated with your Internet activities because our billing system and VPN service run totally independently. We may use aggregate information to improve our website, but that information is never personally identifiable.

Like most companies, VPN·user uses cookies to customize our communication and provide you with better service. A cookie is a small data file that our website writes to your hard drive when you visit our site. That file may contain information that we use to track the Web pages you have visited or how often you've visited VPN·user's site. The primary reason VPN·user uses cookies is to prepare customized pages for you. However, a cookie cannot read data off your computer's hard disk. You can also set your browser to warn you before accepting cookies, or you can refuse cookies by turning them off in your browser.

VPN·user will not sell, rent, trade, or lease your personal information for marketing purposes. We will only share information with third-party agents who provide services for our internal business operations. These agents must comply with our privacy policies and cannot use your personal data for any other purpose. Apart from this, we disclose personal information only in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to: comply with legal process; respond to any spamming and related abuses of netiquette claims; or protect the rights, property or personal safety of VPN·user, our customers, or the public. Note: VPN·user does not hold any personal information on our customers that could result in compromising their privacy and security.

Note to European Customers: The information you provide us will be transferred outside the European Economic Area for the purpose of processing by VPN·user, its affiliates and agents. By submitting your information, you agree to that international transfer.

You can contact VPN·user via:

• VPN·user
  2 Lansdowne Row 242
  London
  w1j 6hl
  United Kingdom
  

or via our online contact form.

VPN·user will take all reasonable steps to the extent permitted by law to ensure that access information about you is restricted to those VPN·user personnel who are required to have access to the information in order to enable VPN·user to provide the Customer with service. VPN·user reserves the right to disclose your information in the following cases:

• You are found in violation of the terms of use, or you have abused the service by using it to attack other systems or to gain unauthorized access to any other system.
• If at any time you violate the Anti-Spam policy or engage in Spamming, which is defined as posting large volumes of unsolicited email or other postings.
• When required by law or by order of a court.

With the exceptions noted above, the parties obligations as to confidentiality shall survive any termination of this Agreement. This privacy policy does not apply to usage logs. Usage logs do not reveal any personally identifiable information, and are only used for the purpose of tracking system abuse and spam. Use logs may be kept for a period of 48 hours for the above stated purpose. However, if a pattern of abuse is found, the usage logs may be retained to investigate the abuse. Disclaimer: VPN·user is dedicated to continually improving its websites by adding new functionality, products, services and programs. Because of those improvements - along with the changes in the law, technology, and VPN·user's business - VPN·user reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time. The latest version of our privacy policy will be available on our web site and will indicate the date that it went into affect. We encourage you to review our Privacy Policy whenever you use this website to make sure you always understand how your information will be used.